Consult the dealer or an experienced radiotv technician for help. Find great deals on ebay for motorola sb6121 and motorola sb6120. Motorola surfboard sb6121 user manual pdf download. Motorola licenses the software to the original customer and to any subsequent licensee for personal use only on the terms of this license. While phones cannot be upgraded indefinitely, we provide. There have been a lot of reports recently of the motorola sb6121 randomly losing connection. Arris stands by our warranties 100% and even provides support for an additional fee if you are outside your warranty period. Tcpip setting is setup to obtain ip automatically on the computer. Wait you should not be the one upgrading your cable modem firmware. Only our ipgateways are capable of carrying static ip, but it can be set to passthrough mode. Ive tried to contact arrismotorola to see if they could help me with the matter. The modem connects to the cable provider and you can connect your computer with a wire to the modem. Thank you for helping us maintain cnets great community.
Connect the coaxial cable included to the cable outlet and to the cable connector on the rear panel of the modem. We delete comments that violate our policy, which we encourage you to read. So i went to staples and after weighing the choice of the sb6121 and the sb6141, i settled on the sb6141. Permits the addition of highspeed data transfer to an existing cable tv system. The reason for this is because the firmware has to be tested compatible with the upstream cmts. Jun 01, 2012 our extreme cable modem userfriendly, motorola sb6121 surfboard allows you to deliver.
The arris surfboard sb6121 has the following ports available on the back of the modem. Motorola mobility may make improvements or changes in the products described in this manual at any time. By setting the ipgateway to passthrough mode, all router and firewall function will be disabled. I talked with motorola and they stated it was not the modem hardware so now im stuck with both cox and motorola saying its not their hardware. You can help comcast determine if there is a problem and the nature of the problem. A 10 minute phone call to cable tech support to switch out the equipment and we were back up and running.
Find the latest software and firmware releases and release notes. Check internal wiring, remove any splitters to see if any of them are bad and replace if necessary. Plug in the power cord to an electrical outlet and to the power port on the rear panel of the modem. You can also get support for older cable equipment or register your new product to get support today under warranty. With great prices, fast shipping, and toprated customer service newegg shopping upgraded. Connect to the mobile network, try motorola s apps, optimize the battery and much more. As the subject states im wondering if the sb6121 is supported for firmware updates yet. Visit teksavvys online help centre tek guru will tran is here to save the day.
Helps save energy designed to limit the energy used by other products, potentially helping you reduce your carbon footprint and save money. They came out because i was having frequent internet dropouts after upgrading to the motorola sb6141 docsis 3. I was told that any of the motorola surfboard modems would be the best choice. Try to access another page or to search for something else in the search box below. Unfollow motorola sb6121 to stop getting updates on your ebay feed. Motorola provides your internet service provider with the firmware update. Modem motorola sb6121 quick reference manual 5 pages. How to update motorola surfboard sb6141 firmware quora. Modems free delivery possible on eligible purchases. Research repair options, or submit and track a repair. Its possible that a recent firmware upgrade is not playing nice. Motorolas sb6121 cable modem is one of the best cable modems available on the market right now, if not the best. Use the software only in connection with the operation of the product.
The sb6121 delivers your complete personal media experience, at incredible broadband speeds. Modem motorola surfboard docsis sb6120 user manual 40 pages. For more information on motorola consumer cable products, education, and support. If you have any questions or need our technical support, please email or call us at. The sb6121 delivers your complete personal media experience.
View and download motorola surfboard sb6121 user manual online. Motorola cable modem sb6121 keeps dropping off anandtech. The sb6121 features a 10100baset ethernet rj45 port, as well as intuitive, easytoread frontpanel operational status leds. The mb8600 also has 32x8 support for the fastest possible speeds using the older docsis 3. We also offer support for legacy and discontinued products. Another serious defect in the router software is that arris did not put a dns server into. With its high speed and ipv4 and ipv6 networking support, this is a product designed and built for use today and for years to come. One cannot connect their computer to the internet wireless on this modem by itself. Motorola and its 3rd party licensors retain the ownership of the software. A great place to buy computers, computer parts, electronics, software, accessories, and dvds online. Connect the ethernet cable included to the ethernet port on the. Setup and activation for comcast xfinity motorola mentor.
Sb61xx surfboard cable modem the sb61xx site contains the open source code release packages for the surfboard sb6120 and sb6121 d. Unfollow motorola cable modem sb6121 to stop getting updates on your ebay feed. Motorola sb6121 firmware update caps downstream at 50mbps says time warner tier 3 tech support. The search youre looking for is nowhere to be found. There is no way for an enduser to update cable modem firmware manually. Motorola solutions products and services support the information below lists customer support for your devices, accessories, systems and networks. If you own a retail arrismotorola sb6121 or sb6141 modem.
Commscope has talented technical support engineers around the world to provide you with. Motorola surfboard sb5101 usb cable modem free download. I looked at the approved modem list, and called tech support to ask which they would recommend. Lucky me, comcast is the only option where i live, so i decided to buy my own modem motorola sb6121. Motorola sb6121 firmware update caps downstream at 50mbps. So if you have one of those plans 25, 50, 75 or 105mbps and a comcast rep tells you that your sb6121 modem is eol, tell them they are wrong and need to check the same approved modem list that they advertise to the. Does anyone know if this is true and if i have any recourse. You can use your highspeed cable modem to directly connect one computer in your home or business to the internet. Motorola mobility provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola sb6121 is on approved modem list, but only for standalone modem use.
Once it passes all their testing, they push it onto the customers cable modem via the coaxial cable. Connect the power cord to the power port on the rear of your sb6121 and then plug it into an electrical wall outlet. Jan 28, 2017 typically, firmware for modems are updated as needed by the service providers comcast, time warner, etc. Called in tonight to activate and was told the rep could not activate it and id have to buy a newer one, as they no longer support that model. Firmware is software that is preinstalled in the modem in order for it to function. Please contact motorola technical support for questions. View online or download motorola surfboard sb6121 user manual, installation manual. Motorola s sb6121 cable modem is one of the best cable modems available on the market right now, if not the best. Whether youre looking for a replacement battery or a manual for a discontinued arris product, chances are you can find it on our consumer support site. If you have an sb6121 that is losing its connection ple. The mb8600 provides highspeed internet for a computer, router, hdtv, game station, or streaming media device. Our internet connection is a 30x5 we were averaging 19x1 with the old modem. Ethernet connects to the ethernet port on your computer.
Count on the motorola sb6121 to help you deliver innovative, ultrabroadband services to your premium customers. Motorola surfboard sb6121 is a very popular option at the bottom of the price range. Motorola surfboard sb6121 cnet download free software. As you can see, the retail sb6121 modem is listed as an approved modem for their extreme 105mbps plan and plans lower than that. What are some tips on upgrading motorola surfboard sb6121. Use motorola s stepbystep instructions to smoothly configure your motorola device.
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